Cloudera Support offerings
Cloudera Support is your strategic partner in enabling successful adoption of Cloudera solutions to achieve data-driven outcomes. We provide enterprise-grade expertise, technology, and tooling to optimize performance, lower costs, and achieve faster case resolution.
CDP Private Cloud support
The following offerings apply to new and renewing CDP Private Cloud customers. CDP Private Cloud pricing is inclusive of Business level Support. For legacy products, please refer to your existing terms and conditions.
Standard |
Business |
Business Select |
|
Community Access a robust community of your peers to answer questions and share best practices |
|
|
|
Documentation Leverage guides, quick starts, manuals, and best practices broken down by product and by task |
|
|
|
Knowledge base Information curated by support experts based on real-world experience derived from support cases |
|
|
|
Updates and patches Major and minor version upgrade entitlements and access to critical security releases |
|
|
|
Diagnostic bundles and validations Predictive alerting based on advanced diagnostic data |
|
|
|
Initial response SLO Get quick responses and solutions from our experts |
8x5 |
24x7 |
24x7 (Enhanced SLOs) |
Portal-based escalation capability Raise the urgency of your tickets through our online portal |
|
|
|
Local language support (Japanese, Mandarin, Korean, Spanish) |
8x5 |
8x5 |
CDP Public Cloud support
The following offerings apply to customers of CDP Public Cloud. CDP Public Cloud pricing is inclusive of Business level Support. For legacy products, please refer to your existing terms and conditions.
Business |
|
Community Access a robust community of your peers to answer questions and share best practices |
|
Documentation Leverage guides, quick starts, manuals, and best practices broken down by product and by task |
|
Knowledge base Information curated by support experts based on real-world experience derived from support cases |
|
Updates and patches Major and minor version upgrade entitlements and access to critical security releases |
|
Diagnostic bundles and validations Predictive alerting based on advanced diagnostic data |
|
Initial response SLO Get quick responses and solutions from our experts |
24x7 |
Portal-based escalation capability Raise the urgency of your tickets through our online portal |
|
Local language support (Japanese, Mandarin, Korean, Spanish) |
8x5 |